Knowledge Management from Senior Users of Online Health Information Point of View

In today’s society, all citizens who need digital information to manage their everyday life must be able access it and trust it. They should have enough knowledge use communication technologies (ICTs) online health (OHI) in an intended purposeful way. The broader aim of this paper is present discuss management (KM) from senior users the point view. theoretical departure based on understanding health, Internet as social practices. This investigates e-Health literacy (eHL) KM amongst seniors aged 65-90. It presents a case study how they access, apprais, share apply OHI comparison way face-to-face health-encounters. Data comes 17 open-ended interviews. E-HL concepts are used analyse describe behaviour interplay between individual factors. results show participants engage self- co-management own or others' illustrate get receive help understand OHI. By examining ICT do (not) regarding “serious cases,” provides critical insight into ways acquire appraise, Their information-seeking activities performed mainly private settings, seldom with professionals. lower levels own, appraisal skills, compared collective searches discussions. Norwegian cool pragmatic, emphatic “when needs must, see your GP!”. differences use, acquisition support given received, pinpoint providers affirm seniors’ assets for healthy ageing. A potential barrier citizens’ technology built-in capacity activity, contemporary practices resources. Designers critically consider understandings content enhance accessibility value ages.